Nova Information

 

FAQ

Q. Why does the lid not close by itself?

• The lid may either be in manual mode or there was an error. To clear the issue, press the button on the right (Power button) to clear the issue and have the lid closed.

Q. How to reset the trash can?

• You can reset the trash can by power cycling the unit. Unplug the AC adapter from the trash can, wait 5 minutes, plug the trash can back in.

Q. The red light keeps flashing, what can I do to fix this?

• The red light will flash when there is an error or malfunction. To clear this, do the following:
• Check to make sure the lid is properly seated on the trash can.
• Press the button on the right (Power Button) to manually open the lid and press it once more to manually close the lid.
• This should clear the error and cause the lid to function normally again.

Q. I charged the lid, why is it still not working?

• The Ninestars Nova trash can requires to be plugged in at all times to operate normally. There are no batteries in the unit.

Q. The uv light is not working, what am I doing wrong?

• As a safety precaution, the Ninestars Nova trash can contains safety sensors to ensure the light does not turn on when the lid is not properly attached to the trash can body. Once the lid is properly placed on the trash can body, the lid should operate as normal which will be indicated by the blue LED being illuminated.
• The blue LED being illuminated indicates that the UV light is active.

Q. My Ninestars Nova trash can is plugged in and the lid operates correctly but I never see the blue LED turn on. What am I doing wrong?

• This would indicate that the trash can is operating in only motion mode with the UV function turned off. To turn the UV function back on, press the left (Mode) button until the blue LED turns on. Once the blue led turns on, the trash can is now operating in UV mode + motion sensor mode.