• You may return items in new condition purchased on ninestarsusa.com within 30 days of purchase date
  • Customers are responsible for return shipping costs.
  • We inspect all returned items. The product must be in new or unused condition with all original product inserts and accessories.
  • Other returns (for reasons other than valid warranty claims, arrived damage and DOA) may be subject to shipping, handling, restocking, or restoration charges.
  • Product returns are only authorized with an approved Return Merchandise Authorization (RMA) number provided by the Nine Stars Inc Customer Service Department.
  • Please prepare the purchase order number and contact Customer Service Department at 1.866.9.STARS.8 or email info@ninestarsusa.com to request an RMA number.
  • It is important to have this RA number written visibly on the outside of the packaging as unauthorized packages can be rejected due to internal safety reasons.