Return Policy
- You may return items in new condition purchased on ninestarsusa.com within 30 days of purchase date.
- Customers are responsible for return shipping costs.
- We inspect all returned items. The product must be in new or unused condition with all original product inserts and accessories.
- Other returns (for reasons other than valid warranty claims, arrived damage and DOA) may be subject to shipping, handling, restocking, or restoration charges.
- Product returns are only authorized with an approved Return Merchandise Authorization (RMA) number provided by the Nine Stars Inc Customer Service Department.
- Please prepare the purchase order number and contact Customer Service Department via email support@ninestarsusa.freshdesk.com to request an RMA number.
- It is important to have this RA number written visibly on the outside of the packaging as unauthorized packages can be rejected due to internal safety reasons.
