Your model number can be found in your User Manual, on your battery compartment and stamped on the interior of your ID. Please Note that our model numbers begin with: DZT OTT SOT WM, MS or TTT.

Unfortunately, we are unable to process refunds from third party sellers, but we would be happy to help you file a warranty claim. Please keep in mind this requires proof of purchase.

If you received a damaged unit, we recommend returning it to where it was purchased. We understand every unit comes with an orange instructional flyer, but this is mainly for troubleshooting purposes.

Unfortunately, we are unable to sell any internal lid components as they arrive pre-assembled. You may purchase an entire replacement lid from our site and the price differs per model.

Shipping is done every business day during our working hours. If you placed an order on a weekend or holiday, please note it will be shipped on the next business day. For more shipping information, please contact us.

Unfortunately, we only ship within the continental US and Canada at this time.

Currently, our warranty does NOT cover any replacement liner rings, battery covers or inner buckets (if applicable). If you would like to review your warranty, you can find it on our Website or your user's manual. Feel free to contact us for further assistance or shop replacements Here.

If you would like to return your order to us, we will need to provide you with a return authorization number. Please do not send your unit to Nine Stars without a valid RA number. Without this number, our warehouse will not accept the package. Also please keep in mind that under our return policy the customer is responsible for sending the item to us. Once in our facility, we will refund your account with the cost of the item. The item may also be subject to a 25% handling fee if the item seems used or is not in its original packaging. If you would like us to identify the correct part needed, please provide us with the model number listed underneath your lid or inside your battery compartment. If you wish to obtain a RA Number please start a help and support form located at the bottom of our website.

We're sorry you're experiencing problems with your lid. Please try our 24 hour factory reset as follows: switch off your unit, remove the batteries for a full 24 hours, while the unit is off, try wiping down your sensor with a damp cloth or disinfecting wipe, Once the 24 hours has passed, your unit should be working properly. If not, please contact us for further assistance.

Your battery placement instructions can be found on your lid. Please be sure that you are using the correct battery size as instructed and that they are placed in the appropriate direction.

To remove the battery cap, please hold down on the flap of the battery cap and push outward. The cap should come off easily. If you have any additional difficulties, please contact us for further assistance.

We do NOT sell replacement bases at this time. However, you can purchase an entire new unit here or through any of our authorized resellers. Please note prices will vary.

All of our products are shipped directly from our warehouse in Southern California.

We DO NOT recommend placing our trash cans in enclosed spaces as it can activate the sensor and damage your unit. We recommend placing our trash cans in open areas.

We're sorry you're having trouble with your ring. We've made a video helping our customers with this process, you can view it by Clicking Here.

DZT-70-R3 is an upgraded version of the DZT-70-11R. This unit holds 3 "D" size batteries whereas the DZT-70-11R holds 4 "D" size batteries. The DZT-70-R3 also contains recycle and waste magnets, whereas the DZT-70-11R has recycle/waste stickers. You can purchase the R3 Model Here, or the 11R Model Here.

We recommend our trash bags that we offer to fit your unit perfectly You can purchase them by Clicking Here. You can also purchase any standard extra large or 30 gallon bags from other brands you may prefer.