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Return FAQ
 
How do I return my order?
Do you process exchanges?
How can I contact Nine Stars for additional assistance?
 
 
How do I return my order?
If for any reason you are not satisfied with your order, you have 30 days from the purchase date to return it. All merchandise must be unused and in the same condition it was received. To return your order simply log into your account, click the order number containing the item(s) you wish to return, and then click the"Proceed to Return Process" link located at the bottom of the page. (This option will not be available if your order is outside the 30 day range.) Customers are responsible for all return shipping charges. Once your order is received you will receive a refund for the amount paid for the physical merchandise returned back to the original method of payment. The original shipping fee is not refundable.
Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. You will be notified by email once your return as been processed.
The refund will be applied to the credit card initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement.
 
 
Do you process exchanges?
Unfortunately, Nine Stars is unable to offer exchanges at this time. However, you have 30 days from the
purchase date to return your order. Once your order is received you will receive a refund for the amount paid for the returned item back to the original method of payment. The original shipping fee is not
refundable. All merchandise must be unused and in the same condition it was received.
 
How can I contact Nine Stars for additional assistance?
If you need help with your order please feel free to email us. This option is available 24/7! You can also call Nine Stars Customer Service 9:00am-5:30pm PST. Our phone number is 909-620-8877 or Toll Free at 1-866-978-2778.
 
 
 
Helpful Information
 
Warranty Return Policy
Nine Stars Registration FAQ
Product Registration
Return FAQ
Trash Can 101
Where to Buy
 
     
 
 
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