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Registration FAQ
 
How do I register my Nine Stars device?
Why should I register?
How does Nine Stars use my information?
I am having trouble registering at or logging into NineStars.com...
I made a mistake entering my UPC# or email address when registering...
I need to transfer a product's registration to someone else...
 
How do I register my Nine Stars device?
To register your Nine Stars product, go to Product Registration
 
 
 
Why should I register?
 
Registering your Nine Stars device gives you access to phone and/or online support and validates the hardware warranty. Registering on my.ninestars.com allows you to:
register Nine Stars products
update your contact information
submit online requests for support
check RMA status should you need to return a product
 
 
 
How does Nine Stars use my registered information?
Nine Stars uses your registered information to:
 
validate support eligibility and hardware warranty
assist in the support of your home network
. gather general consumer graphics
 
 
 
I am having trouble registering at or logging into my.ninestarsusa.com...
Send email to info@ninestarsusa.com with:
 
the subject line "Problem with my.ninestarsusa.com"
the description of the issue you are experiencing
. your full name and contact information
 
Our Customer Service team will gladly resolve your problem!
 
 
 
I made a mistake entering my UPC# or email address when registering...
Send email to info@ninestarsusa.com with:
 
the subject line "Correcting registration information"
a description of your issue
your Nine Stars customer number OR your full name and contact information
the product model and UPC#
 
 
 
I need to transfer a product's registration to someone else...
Send email to info@ninestarsusa.com with:
 
the subject line "Transfer registration"
the product model and serial number
your Nine Stars customer number or full contact information
the new owner's Nine Stars customer number or full content information
 
NOTE: Warranties are from original date of purchase.
The new owner is entitled to online and hardware support according to the original warranty.
 
 
 
 
 
Helpful Information
 
Warranty Return Policy
Nine Stars Registration FAQ
Product Registration
Return FAQ
Trash Can 101
Where to Buy
 

 

     
 
 
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